If anyone has experience with making claims through pet insurance, I’d really appreciate you giving me some info. I am filing my first claim and am worried that they will call and find out that my dog’s condition was somewhat preexisting. While getting her 3rd round of puppy shots, my vet noticed a place where my puppy had been scratching. He thought it could be a food allergy or just something irritating her skin so he put her on antibiotics to keep it from getting infected. Now, a couple weeks later, she has bumps and lesions. They did a skin scraping and although they didn’t find mites, treated her for scabies due to the pattern and looks of her inflammation. I got pet insurance between the two visits. In your experience, will they call my vet to get more info & if so, do you think the claim will be denied? Thanks!
If the treatment was expensive- yes, it is very much likely they’ll call and ask to have the file faxed to them. If it was very cheap, they may not bother with it. Since the condition existed prior to you taking out pet insurance- yes, the claim will be denied if your coverage excludes pre-existing conditions and they check up on it.

#1 by oregano13 on August 11, 2010 - 10:18 am
If the treatment was expensive- yes, it is very much likely they’ll call and ask to have the file faxed to them. If it was very cheap, they may not bother with it. Since the condition existed prior to you taking out pet insurance- yes, the claim will be denied if your coverage excludes pre-existing conditions and they check up on it.
References :